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2024 Leadership Development Course
Conflict Management Helpful Examples - Lee
Conflict Management Helpful Examples - Lee
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Pdf Summary
The document outlines strategies for managing conflict, with an emphasis on the importance of distinguishing between cognitive and affective conflict. Cognitive conflict, or disagreement at the idea level, is encouraged as it can lead to constructive dialogue, while affective conflict, or personal disagreement, should be avoided as it can cause interpersonal issues.<br /><br />A systematic problem-solving approach is proposed for managing conflicts in professional settings:<br /><br />1. **Make the Approach**: Initiate a conversation by expressing concerns and inviting the other party to discuss differences in perspectives.<br /><br />2. **Share Perspectives**: Encourage open communication by listening with curiosity, paraphrasing to show understanding, acknowledging both parties' contributions to the conflict, and using "I" statements to express personal perspectives without assigning blame.<br /><br />3. **Build Understanding**: Aim to ensure mutual understanding by clarifying assumptions and exploring underlying interests and emotions.<br /><br />4. **Agree on Solutions**: Develop collaborative solutions by conducting reality, durability, and interest tests, ensuring solutions are practical, sustainable, and satisfactory to all parties involved.<br /><br />5. **Plan Next Steps**: Specify actionable steps, responsible parties, timelines, and contingencies for addressing issues that may arise.<br /><br />The document includes a "Negotiation Toolbox" with tactics such as encouraging cooperative behavior, avoiding compromise deadlock, understanding the causes of avoidance, and using structured language to provide acknowledgment and bridge differences.<br /><br />Overall, these techniques promote effective conflict resolution by fostering open communication, understanding diverse perspectives, and developing mutually beneficial solutions. The document cites works by authors like Douglas Stone, Bruce Patton, Sheila Heen, and others, incorporating methodologies from the fields of negotiation and communication.
Keywords
conflict management
cognitive conflict
affective conflict
problem-solving
communication
negotiation toolbox
collaborative solutions
mutual understanding
Douglas Stone
Bruce Patton
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American College of Chest Physicians
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