2024 Leadership Development Course-Conflict Resolution

Conflict Resolution - Lee

Pdf Summary

The American College of Chest Physicians held a Leadership Development Course on October 5, 2024, aimed at enhancing conflict management skills among healthcare leaders. The course, led by Stacey B. Lee, JD, from John Hopkins Carey Business School, focused on key areas such as conflict diagnostics, negotiation, communication strategies, and leveraging personal conflict-handling styles. The course highlighted the complexity of modern healthcare environments, underlining changes, high stakes, opinion diversity, and diminishing resources as common conflict catalysts.<br /><br />Participants were equipped to assess and manage both two-party and multi-party conflicts, recognizing their negotiation and conflict-handling styles and applying effective communication strategies to foster feedback and resolve conflicts. The course introduced several conflict management styles: competing, collaborating, compromising, avoiding, and accommodating, each suitable for different situations. For instance, competing is effective for urgent decisions, while collaborating thrives in integrative scenarios.<br /><br />The "CareNow Conundrum" served as a case study to illustrate conflict dynamics within a project involving multiple stakeholders, each with distinct interests and challenges. Proposed resolutions included trade-offs, contingent agreements, and future-focused strategies to meet client demands and ensure project success. The course also examined the impact of power, rights, and interests in negotiations, emphasizing the importance of focusing on interests to prevent conflicts from becoming adversarial.<br /><br />Tools for managing emotional and cognitive conflicts were discussed, advocating for separating personal antagonism from issue-focused disagreements. Participants learned to stay on interests, use emotional labeling, paraphrasing, and open-ended questions while negotiating.<br /><br />The course concluded with practical exercises on constructive conflict resolution, urging leaders to reflect on past conflicts, seek feedback, and employ alternative approaches to enhance their conflict management capabilities in healthcare settings.

Keywords

Leadership Development

Conflict Management

Healthcare Leaders

Negotiation Strategies

Communication Skills

Conflict Handling Styles

CareNow Conundrum

Stakeholder Interests

Emotional Conflicts

Constructive Resolution