CHEST 2023 Leadership Development Course-Conflict and Dialogue

Conflict and Dialogue

Pdf Summary

The provided document outlines strategies for effectively handling conflict and promoting critical dialogue, particularly within healthcare and interdisciplinary teams. It emphasizes the importance of relationships and emotional intelligence (EQ) in addressing disagreements that naturally arise from diverse opinions, high stakes, and emotional content.<br /><br />**Objectives:**<br />- Understand personal conflict handling styles using the Thomas-Kilmann Conflict Instrument.<br />- Learn a six-step process for managing conflicts effectively.<br /><br />**Key Points:**<br />1. **Conflict Styles:** The document does not enumerate the five conflict styles explicitly, but it asks readers to guess their top three conflict styles before scoring the answers.<br />2. **EQ as a Bridge:** Emotional intelligence is highlighted as a crucial element for managing conflict and fostering effective communication.<br />3. **Steps for Critical Dialogue:**<br />   - **State Intention:** Clearly define the purpose of the dialogue.<br />   - **Ask Questions:** Use open-ended questions to fully understand the other person's perspective and listen actively.<br />   - **Acknowledge:** Paraphrase and summarize what you heard, recognizing any emotions.<br />   - **Express Your View:** Communicate your opinions and needs succinctly without trying to persuade or win.<br />   - **Identify Agreements and Disagreements:** Explicitly state the points of agreement and disagreement.<br />   - **Explore Solutions:** Collaboratively discuss what actions can be taken to address the conflict.<br /><br />**Influence Strategies:**<br />The document provides scenarios to apply the critical dialogue steps effectively:<br />1. **Patient Management:** Addressing disagreement with a colleague regarding treatment, emphasizing the need for collaboration and shared decision-making.<br />2. **Salary Adjustment:** Discussing perceived salary discrepancies by presenting data and maintaining open communication with leadership.<br />3. **Tenure Acceleration:** Negotiating tenure timelines with a supervisor, using evidence of recent achievements to support the case.<br /><br />Overall, the document underscores that conflicts, when managed skillfully, can serve as opportunities for growth and improved team function. Effective communication, facilitated by emotional intelligence and structured dialogue, is essential for resolving disagreements constructively.

Keywords

conflict management

critical dialogue

healthcare teams

emotional intelligence

Thomas-Kilmann Conflict Instrument

conflict styles

communication strategies

interdisciplinary teams

relationship building

effective communication